wi1win ("the Company", "we", "us", "our") operates the online gambling platform accessible at wi1win.cam and any associated mobile interfaces, applications, or sub-domains (collectively, the "Platform"). We are committed to protecting the privacy and personal data of every individual who visits, registers with, or uses the Platform.
This Privacy Policy ("Policy") describes in detail what personal data we collect from you, how we use it, who we share it with, how long we retain it, and what rights you hold in relation to that data. This Policy applies to all users of the Platform, including visitors, registered account holders, and former account holders whose data is retained in accordance with applicable legal obligations.
By accessing or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should cease using the Platform. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which are incorporated by reference.
For the purposes of this Privacy Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including but not limited to name, identification number, email address, financial data, IP address, and device identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, organisation, storage, adaptation, retrieval, use, disclosure, dissemination, restriction, erasure, or destruction. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data. wi1win is the Data Controller in respect of all Personal Data collected through the Platform. |
| "Data Processor" | A third party that processes Personal Data on behalf of the Data Controller, under a written data processing agreement. |
| "Consent" | A freely given, specific, informed, and unambiguous indication of agreement to the processing of Personal Data, demonstrated through a clear affirmative action. |
| "KYC Data" | Identity verification documents and information provided by you in fulfilment of Know Your Customer obligations, including government-issued identification, proof of address, and selfie photographs. |
wi1win, operating through wi1win.cam, acts as the Data Controller in respect of all Personal Data collected from Platform users. Decisions regarding the purposes and methods of processing your Personal Data are made by the Company in accordance with this Policy and applicable data protection legislation.
Where the Company engages third-party service providers to process data on its behalf — for example, payment processors, identity verification providers, or analytics services — such parties act as Data Processors under contractual obligations that restrict their use of your data to the purposes specified by the Company.
Contact details for data-related enquiries are provided in Section 16 of this Policy.
wi1win collects the following categories of Personal Data in connection with your use of the Platform:
| Category | Data Points Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality | Account creation, KYC compliance, age verification |
| Contact Data | Email address, mobile phone number, mailing address | Account communications, support, withdrawal notifications |
| Authentication Data | Username, encrypted password, 2FA credentials | Account security and access control |
| KYC Documents | Scanned/photographed government ID (MyKad, Passport, Driver's Licence), proof of address (utility bills, bank statements), selfie with ID | Identity verification, anti-fraud, regulatory compliance |
We collect data relating to deposits, withdrawals, and betting activity, including payment method references (e.g., masked bank account numbers, e-wallet IDs for Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency wallet addresses for BTC or USDT), transaction amounts, dates, and times. This data is collected to process your transactions, prevent fraud, and comply with anti-money laundering (AML) obligations.
We collect information about how you interact with the Platform, including pages visited, games played, bets placed, session duration, search queries within the Platform, feature usage, and click-path data. This data is used to improve Platform functionality, personalise your experience, and identify responsible gambling indicators.
We automatically collect technical information when you access the Platform, including your IP address, device type and model, operating system, browser type and version, screen resolution, time zone, language settings, and referring URL. This data is used for security monitoring, fraud detection, and Platform performance optimisation.
Records of your communications with the wi1win support team — including live chat transcripts, email correspondence, and any complaints or support requests — are retained for quality assurance, dispute resolution, and regulatory compliance purposes.
wi1win collects Personal Data through the following means:
We process your Personal Data only where we have a lawful basis for doing so. The following table sets out our primary processing activities and their corresponding legal basis:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract (Terms & Conditions) |
| KYC identity verification and age enforcement | Legal obligation (licensing requirements, AML compliance) |
| Processing deposits, withdrawals, and betting transactions | Performance of contract |
| Fraud detection and prevention | Legitimate interests of the Company in protecting players and the Platform |
| Customer support and complaints resolution | Performance of contract; legitimate interests |
| Responsible gambling monitoring and interventions | Legal obligation; legitimate interests (player protection) |
| Platform analytics and performance improvement | Legitimate interests; consent (where cookies are used) |
| Promotional communications and marketing (where opted in) | Consent |
| Compliance with legal, regulatory, and court obligations | Legal obligation |
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
wi1win does not sell, rent, or trade your Personal Data to third parties for their own marketing or commercial purposes. We may, however, share your data with the following categories of recipients where necessary and proportionate:
wi1win operates internationally and may transfer your Personal Data to, and process it in, countries outside of Malaysia. Some of these countries may not provide the same level of data protection as Malaysia's Personal Data Protection Act 2010.
Where such transfers occur, the Company implements appropriate safeguards — including contractual data processing agreements incorporating standard data protection clauses — to ensure your data receives an adequate level of protection regardless of where it is processed.
By registering an account and using the Platform, you acknowledge that your data may be transferred to and processed in jurisdictions outside Malaysia, subject to the safeguards described in this section.
wi1win retains Personal Data for as long as necessary to fulfil the purposes for which it was collected, including the satisfaction of legal, regulatory, accounting, and reporting obligations.
Upon the expiry of applicable retention periods, Personal Data is securely deleted or anonymised in a manner that prevents re-identification.
The Platform uses cookies and similar tracking technologies (including web beacons and pixel tags) to enhance functionality, improve user experience, and gather analytics data. The following categories of cookies are used:
You may control cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of the Platform. For strictly necessary and security cookies, consent is not required as they are essential to the operation of the service.
Depending on your jurisdiction and applicable data protection law (including the Malaysian Personal Data Protection Act 2010 and other applicable frameworks), you may hold some or all of the following rights in relation to your Personal Data held by wi1win:
You may request a copy of the Personal Data we hold about you, along with information about how it is processed.
You may request correction of inaccurate or incomplete Personal Data held in your Account record.
You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations.
You may request that we limit processing of your data in certain circumstances, such as while a rectification request is under review.
Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
You may object to processing based on legitimate interests, including profiling for responsible gambling monitoring, subject to the Company's overriding compliance obligations.
Where processing is based on consent (e.g., marketing communications), you may withdraw that consent at any time via Account Settings or by contacting support.
You have the right to lodge a complaint with the relevant data protection authority in your jurisdiction if you believe your data rights have been violated.
To exercise any of the above rights, please contact us using the details provided in Section 16. We will respond to all data rights requests within 30 days of receipt. Where a request is complex or voluminous, we may extend this period by a further 30 days, in which case we will notify you accordingly.
The Platform is strictly intended for adults aged 21 years and above. wi1win does not knowingly collect Personal Data from individuals under the age of 21. Our registration process requires confirmation of age, and KYC verification enforces the minimum age requirement through identity document review.
If we become aware that Personal Data has been collected from an individual under the age of 21 — whether through registration, KYC review, or any other means — we will immediately suspend the associated Account, delete or anonymise the collected data, and return any deposited funds in accordance with applicable law.
If you believe a minor has registered on the Platform, please contact us immediately using the details in Section 16. We treat such reports as high-priority and will investigate and act promptly.
wi1win implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include, but are not limited to:
While we maintain robust security measures, no system connected to the internet can guarantee absolute security. You are also responsible for maintaining the security of your Account credentials and for immediately notifying us if you suspect unauthorised access to your Account.
The Platform may contain references to third-party services (for example, game studio content providers, responsible gambling support organisations, or payment processors). This Policy applies solely to Personal Data collected and processed by wi1win directly. It does not govern the data practices of third-party websites, applications, or services accessible via the Platform.
We encourage you to review the privacy policies of any third-party services before submitting Personal Data to them. wi1win accepts no responsibility for the data handling practices of third parties.
wi1win reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, regulatory requirements, or our data processing practices. The current version of this Policy, with its effective date, is always available on this page.
Where material changes are made to this Policy — particularly changes that affect how we use your Personal Data or your rights in relation to it — we will notify active account holders via email or a prominent notice on the Platform at least 7 days before the changes take effect, where practicable.
Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the revised Policy. If you do not accept the revised Policy, you must cease using the Platform and contact us to request Account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by wi1win, please contact us through the following channels:
We will acknowledge receipt of all formal data rights requests within 5 business days and aim to resolve requests within 30 days. Where we require additional information to process your request, we will contact you promptly.
All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols. Your login credentials, financial details, and KYC documents are protected in transit at all times.
wi1win does not and will not sell, rent, or share your personal data with third-party advertisers or data brokers. Your data is used only to operate your account and protect the Platform's integrity.
Access, correct, delete, or port your data at any time. Withdraw marketing consent instantly via Account Settings. All formal data requests are acknowledged within 5 business days.
Identity verification documents are processed solely for KYC compliance. Strict access controls prevent unauthorised viewing. Documents are retained only for the legally required period and then securely deleted.
We retain data only as long as necessary — AML records for 5 years, support logs for 3 years. Data that no longer serves a purpose is securely deleted or anonymised on schedule.
Data rights requests and privacy concerns can be raised in English, Bahasa Melayu, or Mandarin via our live chat. Average response under 5 minutes for live chat; 5 business days for formal requests.
Our multilingual support team is available around the clock to address any data privacy questions, rights requests, or concerns. We respond to live chat in under 5 minutes.
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